Refund Policy

Standard ($4.99), Priority ($7.99) and VIP ($9.99) are one-time review purchases. Once a review has been delivered, payments are generally non-refundable because the service has been performed. Disagreement with subjective feedback, a score or technical findings alone is not grounds for a refund.

If we cannot provide a purchased review, or a technical failure prevents delivery, contact us to arrange a correction or refund. If you want to cancel before a review begins, contact us promptly; we will check its delivery status and any applicable cancellation rights. Queue delays alone do not mean a review has failed, but you may contact us about an unresolved delay.

Unlimited is $20/month. You can cancel anytime through billing management in your account; access continues to the end of the current billing period and no further renewal is charged after cancellation takes effect.

Unused reviews or unused time in a billing period do not normally qualify for a partial refund. If there is a billing error or we cannot provide the purchased service, request a review of the charge through /contact.

Contact us if you believe you were charged twice or charged the wrong amount. We will investigate the payment records and correct confirmed billing errors. Stripe processes payments and refunds; we never store card numbers.

Use our Contact page and provide the email used for the purchase, the track title, a receipt or payment reference if available, and the reason for your request. Do not send card numbers, passwords or private sign-in links. We may request enough information to verify the purchase.

Approved refunds are returned through Stripe to the original payment method where possible. The time for funds to appear depends on Stripe and your bank; we do not guarantee a fixed processing time.

This policy does not limit mandatory consumer rights, including cancellation or refund rights that apply in your location. Where legally required, we will seek your express consent before beginning a service during a statutory withdrawal period. See our Terms of Service and Privacy Policy for related information.